Management systems

ISO 9001: a quality management system that describes how you really work

We help you introduce, maintain or improve a quality management system (QMS) according to ISO 9001 — with processes that reflect your daily work, and a structure that can later share a foundation with information security or AI governance.

Where quality management often goes wrong

  • The QMS handbook describes an idealized company, not the real one
  • Process documentation is too detailed to maintain — or too vague to help
  • Quality objectives are not connected to what management actually steers
  • Internal audits find the same issues every year
  • A separate system would be built next to an existing ISMS

What we can support

ISO 9001 gap analysis

Where do you stand against the standard and what can be reused?

Process documentation

Core, management and support processes documented at a level people can maintain.

Roles & responsibilities

Clear ownership of processes, objectives and improvements.

Quality objectives & KPIs

Meaningful objectives and performance measurement that management uses.

Internal audit & management review

Preparation and execution in a way that produces useful findings.

Corrective actions & improvement

A lean process for nonconformities, root causes and continual improvement.

Certification preparation

Readiness for the certification audit by an accredited certification body.

QMS maintenance

Ongoing support for existing quality management systems, including the transition to ISO 9001:2026.

How we proceed

  1. Understand

    How does your organization create value today? Which processes, roles and documents already exist?

  2. Gap analysis

    We compare with ISO 9001 and identify what is missing — and what you already do well.

  3. Design processes

    Together with process owners, we describe the processes as they are and should be.

  4. Implement & train

    Objectives, KPIs, audits and improvement processes are introduced and explained.

  5. Audit readiness

    Internal audit, management review and support through the certification audit.

Your management system should fit your organization — not the other way around

We do not start with a template handbook. We start with how you work, and only add structure where the standard — or your organization — really needs it.

What you get out of it

  • A QMS that people recognize as their own way of working
  • Processes that can be maintained without a full-time consultant
  • A foundation that can be extended to ISO/IEC 27001 or ISO/IEC 42001

Frequently asked questions

What is a QMS?

A quality management system (QMS) is the way an organization plans, controls and improves its processes so that products and services reliably meet customer and regulatory requirements. ISO 9001 is the most widely used standard for such systems.

What changes with ISO 9001:2026?

The new edition ISO 9001:2026 was published in September 2026. It keeps the familiar structure and puts more emphasis on topics such as quality culture, ethical behaviour and a clearer treatment of risks and opportunities. Certified organizations have a transition period; we help you plan the update calmly instead of at the last minute.

Can ISO 9001 and ISO 27001 be combined?

Yes. Both follow the same high-level structure (Harmonized Structure), so many elements — document control, internal audit, management review, corrective actions, objectives — can be shared in an integrated management system.

Related services

Related reading

Planning ISO 9001 — or the transition to 2026?

Tell us about your organization and your goals. We will suggest a realistic approach.

contact@feldmanncyber.com · +49 (0)151 6275 6121